SHIPPING & RETURN POLICY
SHIPPING POLICY
Customer satisfaction is our priority, and we strive to deliver your orders quickly and reliably. Detailed information about our shipping policy can be found below:
Shipping Methods: Your orders can be shipped with standard shipping or express delivery options. Standard shipping generally takes 7 business days, while express delivery provides much faster delivery.
Packaging: All our products are packaged with special packaging materials to ensure they are safely protected. We take great care to ensure your products arrive undamaged and fresh.
Shipping Costs: Shipping costs vary depending on the amount of your order and your delivery address. You can enjoy free shipping for orders above a certain amount.
RETURN POLICY
Freshness and quality of our chocolate products are our priority. If you are not satisfied with our products, or if you wish to return them for any reason, you can do so in accordance with our return policy below:
Return Process: To return an item, please email zeliha@chocoserenade.com or call +90 507 841 2075. We will contact you after receiving your return request.
Return Conditions: For your health and safety, our chocolate products must be unused, undamaged, and in their original packaging. Please ensure that the products you are returning meet the return conditions.
Refund Process: If your refund request is approved, the refund process will be initiated and your payment will be refunded shortly. If the refund was made using your credit card, the refund amount will be credited to your credit card.
Exchange Process: If you wish to exchange a product, please indicate your request for a new product along with your return request. The exchanged products must meet the return conditions.
Shipping costs are non-refundable and must be covered by the customer for exchanges.
Note: Please feel free to contact us for more information regarding the product return and exchange process. Customer satisfaction is important to us, and we would be happy to cooperate with you.